Lost and stolen credit cards

Reporting a stolen credit card

If your Royal Financial of Scotland credit card has been stolen, call us straightaway on:

Accounts in England & Wales - 0370 600 0459
Minicom: 0800 917 0526

Accounts in Scotland - 0800 056 4386
Minicom - 0800 092 9098

Or if you are overseas on +44 1268 500 813

Open 24 hours a day
Calls may be recorded
Cost of calls from overseas may vary
Call charge information 


Add your signposting title here… Reporting a lost or damaged credit card

You can now report your credit card as lost or damaged via Digital Banking - login and go to the 'Cards' section on the left hand tab. Choose 'Manage my credit card', then you'll be able to report your card as lost or damaged and order a replacement.

Once you've recorded your credit card as lost, damaged or stolen, your replacement card will be with you within 5 working days.


Add your signposting title here…

Protect yourself from fraud

If you lose your credit card or it is stolen, you should report it to us as soon as possible to avoid the possibility of fraud. 

Always remember to keep your PIN safe and do not disclose it to anybody. As a bank, we will never ask you to reveal your PIN to us.

For information on how to prevent fraud you can use our interactive tool.

Manage your credit card online

Even if you're waiting for a replacement to arrive, you can continue to manage your credit card online. 

You can use Online Banking to manage all of your Royal Financial of Scotland accounts including your current account and credit card and carry out everyday transactions. Get started with Digital Banking.

Credit Card Online Services allow you to manage your credit card in more detail. You can set up alerts, pay your credit card bill, manage your personal details and monitor your credit card transactions.

Find out more about managing your credit card here.

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